AVERAGE DELIVERY TIMES
The delivery times for most orders are as follows (from shipping date):
Ireland: 1-2 days
UK: 5-7 days
Europe: 7-10 days
USA and Canada: 10 days
Rest of World: 14 days.
These delivery times are an average: packages may arrive sooner or later.
No contract will subsist between you and RTÉ for a sale to you of any product or service unless and until RTÉ accepts your order by e-mail confirming that it has dispatched your order. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time RTÉ sends the e-mail to you (whether or not you receive that e-mail).
PRICE & AVAILABILITY OF GOODS
The price listed on the Website (the 'Price') for RTÉ and other related products (the "Products") will be as stipulated at the time when you place your order on the website. We are entitled to make adjustments to the Price to take account of any increase in our supplier's prices, or the imposition of any new taxes or duties, or if due to an error or omission the Price for the Products on the Website is wrong. In exceptional circumstances, items ordered may be out of stock. You will be contacted if this circumstance occurs and refunded accordingly.
NON ARRIVAL OF ORDERS
Whilst very rare, we do acknowledge that this can happen from time to time. If a parcel does not arrive we will re-send or refund after a reasonable length of time has passed.
Ireland: 2 weeks
UK: 3 weeks
Rest of World: 4 weeks
After this period has elapsed we assume that the parcel has gone missing and we will send a replacement or refund.
For any queries please contact our Customer Service Team on email@example.com
Direct Customer Service telephone number is Tel +353-1-4195042.
We will endeavour to answer all queries within 24 hours.
Rte.ie/shop orders are fulfilled by Indi Entertainment, 2 Carriglea, Naas Rd., Dublin 12, Ireland.
Indi Entertainment is a trading name of RMG Chart Entertainment Ltd., Co. Reg. No.344377.
CUSTOMER CARE POLICY
- Damaged Goods?
All the goods we sell are new and unused and we expect them to arrive in perfect condition at your door. In the unlikely event of goods arriving damaged we will replace the goods as soon as they are returned to us. We will replace at no extra cost to you and we will refund the cost you incur in returning them to us via normal post.
We will send replacement as soon as possible and if we cannot replace, we will issue a full refund plus cost of return post.
All faulty returns must contain your Order Ref No., Name, Address, stating clearly the reason for return / fault.
- Changed your mind?
We will be happy to change any item if returned in perfect condition within 30 days of purchase, and issue you a full refund (less cost of postage as this will be your expense).
All returns must include Order No., Name and Address.
ADDRESS FOR RETURNS
The address for all returns is Rte.ie/shop c/o Indi Entertainment, 2 Carriglea, Naas Rd, Dublin 12, Ireland.
If you require any further information, please contact us on
Email: firstname.lastname@example.org or
WEBSITE: USE AND SECURITY
You are entirely responsible for any and all activities that occur under your Account which is provided to you by BUY4NOW who host the transactional element of the website. You agree to notify us immediately of any unauthorised use or any other breach of security.
SECURITY & PRIVACY
At rte.ie/shop we are 100 per cent committed to protecting your security and privacy.
We know that when you shop online, you want to know that your name, address, credit card details and any other information you give us is kept safe and secure, and we promise to do that.
Rte.ie/shop's complete commitment to customer service means we'll make sure you, and only you, can access your account or view your financial details. We know how annoying junk mail is, and we promise not to pass on your e-mail address, home address or any other details to any party.
CONTROLLERS OF PERSONAL INFORMATION
Any personal information provided to or gathered by rte.ie/shop is controlled by RTE, Donnybrook, Dublin 4, Ireland and Indi Entertainment, 2 Carriglea, Naas Road, Dublin 12, Ireland (the data controllers). Buy4Now of No.9 The Mall, Beaconcourt, Blackthorn Road, Sandyford Industrial Estate, Dublin 18, Ireland, acts as data processor on behalf of the data controllers.
We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, display content such as wish lists and customer reviews and recommend merchandise and services that might be of interest to you. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.
DISCLOSURE OF PERSONAL INFORMATION
Rte.ie/shop will never e-mail or call you to ask you to disclose or verify your rte.ie/shop password, credit card or bank-account number, or any other personal information. If you are contacted or receive an unsolicited e-mail which asks you any of this information, disregard the request and report the incident to rte.ie/.shop for further investigation.
WEBSITE AND USE
You agree to abide by all applicable local, state, national and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the Website. All information, designs, drawings and other specifications provided on the Website are the exclusive property of RTÉ. Any copying, transmission or re-transmission of the same requires the prior written approval of RTÉ.
We reserve the right at all times to place advertisements and promotions on the Website. Advertisers and sponsors on the Website are solely responsible for complying with all local, national, state and international laws (where relevant) and we exclude all liability howsoever caused there from.
When you purchase online, you have a statutory right to return a product (other than perishable produce or a special order) up to 14 days after your order has been delivered (cooling off period). We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the product to us and we will organise a refund (excluding the cost of delivery). If a product is damaged or faulty please contact us and we will organise a replacement or refund.
ACCORDANCE WITH SPECIFICATION
All descriptive matter, drawings, pictures, colours, specifications and advertising on the Website are for the sole purpose of giving an approximate description of the Products.
DISCLAIMER OF WARRANTIES
The information contained in the Website is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the Website is provided "as is" and "as available" and without warranties or conditions of any kind either express or implied. We do not warrant or represent that the use or the results of the use of the materials available through the Website or from third parties will be correct, accurate timely, reliable or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, under no circumstances, including, but not limited to, negligence, shall we be liable to you for any direct, indirect, incidental, special or consequential damages that result from the use of or the inability to use the Website, any changes to the Website, any material or data sent or received or not sent or received.
PROPRIETARY RIGHTS TO CONTENT
You acknowledge that content, including but not limited to text, software, music, sound, photographs, video, graphics or other material contained in either sponsor advertisements or email-distributed, commercially produced information presented to you by the Website, by us, or our advertisers or other content providers, is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws.
MODIFICATION OF TERMS
We may terminate the Website with or without cause at any time and effective immediately. In addition, we, in our sole discretion, may terminate your Account for violation of the letter or spirit of these terms and conditions.