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Terms & Conditions

The following are the terms and conditions for use of the RTÉ Shop (the "Website"). This Website is for use by people who are 18 years and over only.

CONTRACT
No contract will subsist between you and RTÉ for a sale to you of any product or service unless and until RTÉ accepts your order by e-mail confirming that it has dispatched your order. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time RTÉ sends the e-mail to you (whether or not you receive that e-mail).

PRICE & AVAILABILITY OF GOODS
The price listed on the Website (the 'Price') for RTÉ and other related products (the "Products") will be as stipulated at the time when you place your order on the website. We are entitled to make adjustments to the Price to take account of any increase in our supplier's prices, or the imposition of any new taxes or duties, or if due to an error or omission the Price for the Products on the Website is wrong. In exceptional circumstances, items ordered may be out of stock. You will be contacted if this circumstance occurs and refunded accordingly.

Tax Free Shopping 

Please click her for Tax Free Shopping Details 

Postage Costs 

Postage is charged by weight and is calculated at the checkout stage.
Prices quoted are in Euros.
Average weight of 1 CD = 150-200 GMS 1 DVD = 200-250 GMS .

 Ireland
Letter Post Track&Trace Track & Trace Track & Trace Track & Trace Track & Trace
0-250 gms 250.-500 gms 500-2KG 2-5 kg 5-10 kg 10-20 kg 20-30kg 30---kg - 1 TN
2.00 4.00  4.00 8.00 8.00 15.00 30.00 100.00

UK

Letter Post

0-250 gms 250-500 gms 500-1 kg 1 kg - 2 kg 2-3 kg 3-4 kg 4-5 kg 5kg - 1 Tn
 4.00 5.50   7.00 8.50 11.50 25.00 35.00 100

Registered Post UK
8.00 10.00 12.00 25.00 30.00 50 50 100

Europe

Letter Post
0-250 gms 250-500 gms 500-1 kg 1-2kg 2-3 kg 3-4 kg 4-5 kg 5kg - 1 tn
4 6.00 8.50   12.00 38.00    44 55            100.00

Registered Post

0-250 gms 250-500gms 500-750gms 750-1 kg 1-1.5 kg 1.5-2 kg 2-2.5 kg 2.5 kg -1 tn
8 10 12.00 12.00     27            33.5   40               60.00

        Rest of the World inc.

USA ,Canada ,Australia & New Zealand
Letter Post
0-250 gms 250-500 gms 500-1kg 1-2 kg 2-3 kg 3-4 kg 4-5 kg 5kg -1 tn
4.00  8.00 12 20 25   35    45    150

        Registered Post
8.00                10.00               17.50          27.00 35.00    40.          60             150

Average delivery times

The delivery times for most orders are as follows (from shipping date): 

Ireland:           1-2 days

UK:                 2-5 days

Europe:          3-7 days

USA and Canada:        7 days

Rest of World:            10 days.

These delivery times are an average: packages may arrive sooner or later.

 

Non arrival of orders

Whilst very rare, we do acknowledge that this can happen from time to time. If a parcel does not arrive we will re-send or refund after a reasonable length of time has passed.

Ireland:           2 weeks

UK:                3 weeks

Rest of World: 4 weeks

After this period has elapsed we assume that the parcel has gone missing and we will send a replacement or refund.

 

Customer Service

For any queries please contact our Customer Service Team on rte.ie/shop@indientertainment.ie

Direct Customer Service telephone number is Tel +353-1-4195047

We will endeavour to answer all queries within 24 hours.

Rte.ie/shop orders are fulfilled by Indi Entertainment, 2 Carriglea, Naas Rd., Dublin 12, Ireland.

  Indi Entertainment is a trading name of RMG Chart Entertainment Ltd., Co. Reg. No.344377.

 

 

Customer Care Policy

 

  1. Damaged Goods?

All the goods we sell are new and unused and we expect them to arrive in perfect condition at your door. In the unlikely event of goods arriving damaged we will replace the goods as soon as they are returned to us. We will replace at no extra cost to you and we will refund the cost you incur in returning them to us via normal post.

We will send replacement as soon as possible and if we cannot replace, we will issue a full refund plus cost of return post.

All faulty returns must contain your Order Ref No., Name, Address, stating clearly the reason for return / fault.

 

 

  1. Changed your mind?

We will be happy to change any item if returned in perfect condition within 30 days of purchase, and issue you a full refund (less cost of postage as this will be your expense).

All returns must include Order No., Name and Address.

 

Address for Returns

The address for all returns is Rte.ie/shop c/o Indi Entertainment, 2 Carriglea, Naas Rd, Dublin 12, Ireland.

 

Queries

If you require any further information, please contact us on 

Email: rte.ie/shop@indientertainment.ie or

Tel: +353-1-4195047


WEBSITE: USE AND SECURITY
You are entirely responsible for any and all activities that occur under your Account which is provided to you by BUY4NOW who host the transactional element of the website. You agree to notify us immediately of any unauthorised use or any other breach of security.

Security & Privacy

At rte.ie/shop we are 100 per cent committed to protecting your security and privacy.

We know that when you shop online, you want to know that your name, address, credit card details and any other information you give us is kept safe and secure, and we promise to do that.

Rte.ie/shop's complete commitment to customer service means we'll make sure you, and only you, can access your account or view your financial details. We know how annoying junk mail is, and we promise not to pass on your e-mail address, home address or any other details to any party.

 

Data Control

Rte.ie/shop knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes the privacy policy of rte.ie/shop. By visiting rte.ie/shop, you are accepting and consenting to the practices described in this Privacy Notice.

 

Controllers of Personal Information

Any personal information provided to or gathered by rte.ie/shop is controlled by RTE, Donnybrook, Dublin 4, Ireland and Indi Entertainment, 2 Carriglea, Naas Road, Dublin 12, Ireland (the data controllers). Buy4Now of No.9 The Mall, Beaconcourt, Blackthorn Road, Sandyford Industrial Estate, Dublin 18, Ireland, acts as data processor on behalf of the data controllers.

 

We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, display content such as wish lists and customer reviews and recommend merchandise and services that might be of interest to you. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.

 

Disclosure of Personal Information

Rte.ie/shop will never e-mail or call you to ask you to disclose or verify your rte.ie/shop password, credit card or bank-account number, or any other personal information. If you are contacted or receive an unsolicited e-mail which asks you any of this information, disregard the request and report the incident to rte.ie/.shop for further investigation.


WEBSITE AND USE
You agree to abide by all applicable local, state, national and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the Website. All information, designs, drawings and other specifications provided on the Website are the exclusive property of RTÉ. Any copying, transmission or re-transmission of the same requires the prior written approval of RTÉ.

WEBSITE: ADVERTISING
We reserve the right at all times to place advertisements and promotions on the Website. Advertisers and sponsors on the Website are solely responsible for complying with all local, national, state and international laws (where relevant) and we exclude all liability howsoever caused there from.

CLAIMS
When you purchase online, you have a statutory right to return a product (other than perishable produce or a special order) up to 14 days after your order has been delivered (cooling off period). We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the product to us and we will organise a refund (excluding the cost of delivery). If a product is damaged or faulty please contact us and we will organise a replacement or refund.

ACCORDANCE WITH SPECIFICATION
All descriptive matter, drawings, pictures, colours, specifications and advertising on the Website are for the sole purpose of giving an approximate description of the Products.

DISCLAIMER OF WARRANTIES
The information contained in the Website is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the Website is provided "as is" and "as available" and without warranties or conditions of any kind either express or implied. We do not warrant or represent that the use or the results of the use of the materials available through the Website or from third parties will be correct, accurate timely, reliable or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights.

LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, under no circumstances, including, but not limited to, negligence, shall we be liable to you for any direct, indirect, incidental, special or consequential damages that result from the use of or the inability to use the Website, any changes to the Website, any material or data sent or received or not sent or received.

PROPRIETARY RIGHTS TO CONTENT
You acknowledge that content, including but not limited to text, software, music, sound, photographs, video, graphics or other material contained in either sponsor advertisements or email-distributed, commercially produced information presented to you by the Website, by us, or our advertisers or other content providers, is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws.

MODIFICATION OF TERMS
We reserve the right to change the terms of use or policies regarding the use of the Website (including, in particular, those relating to price or availability) at any time and to notify you by posting an updated version of the terms of use on the Website.

GENERAL
We shall not be liable for any failure to perform any of our obligations under these terms and conditions which is caused by circumstances beyond our reasonable control including, but not limited to any force majeure incident. Our failure to exercise or enforce any right or provision of the terms of use shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. The section titles in the terms of use are solely used for the convenience of the parties and have no legal or contractual significance.

LAWS
The terms of use shall be governed by and construed fully in accordance with the laws of the Republic of Ireland. You and we agree to submit to the exclusive jurisdiction of the courts located in Ireland. If any provision(s) of the terms of use is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect.

TERMINATION
We may terminate the Website with or without cause at any time and effective immediately. In addition, we, in our sole discretion, may terminate your Account for violation of the letter or spirit of these terms and conditions.


© RTÉ 2010-RTÉ Commercial Enterprises Ltd, Registration No: 155076, Donnybrook, Dublin 4, Ireland.